Crucial Conversations
The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Themes & atmosphere
What you might want to know about Crucial Conversations
The questions readers send us most often, answered without spoilers.
A widely used corporate-training book lays out tools for handling conversations where stakes are high and emotions run hot, with techniques like creating safety, mastering your stories, and stating your path.
Crucial Conversations provides a framework for handling high-stakes, emotionally charged discussions. It covers preparing for conflict, controlling emotional responses, creating safe dialogue, and moving toward shared resolutions. The book is widely used in management training.
The frameworks draw on the authors' decades of corporate consulting and observational research. The book is not strictly peer-reviewed academic work, but its tools have been widely adopted in HR, management, and conflict-resolution programs.
Crucial Conversations was written by Kerry Patterson, published in 2001 by McGraw-Hill Companies, The.
Crucial Conversations is 272 pages in standard print editions, though page counts vary slightly between hardcover, paperback, and large-print formats.
At an average reading pace of about 250 words per minute, Crucial Conversations takes most readers 4 to 6 hours to finish.
Crucial Conversations is a standalone novel by Kerry Patterson, not part of a series.
Crucial Conversations is available in hardcover, paperback, ebook, and audiobook formats from Amazon, Bookshop.org, ThriftBooks, and most major bookstores.